PRICES & CURRENCY
All prices published online, payments and invoices are in Euro (€/EUR).
Shipment in Italy is Free.
The following methods of payment are accepted by COOLT.IT:
BANK WIRE TRANSFER
When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for COOLT.IT. The merchandise will then be reserved for the order until payment has been confirmed. To avoid the cancelation of the order, the Client is asked to email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.
Merchandise will be shipped once the payment has reached COOLT’s bank account.
If the copy of the Bank Wire Transaction is not received within 48 hours of the request, the order will be cancelled.
COOLT.IT accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.
SHIPMENT & FEES
Shipment in Italy is Free of charge.
COOLT.IT does not deliver to P.O. Boxes.
Shipments destined for countries inside the European Union contain an invoice.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by a visible invoice declaring the value of the merchandise.
If for any reason Clients are not satisfied with an order, the items can be returned for item/color Exchange, Store Credit or Refund within 28 days of the order’s delivery date.
Returns are free of charge in Italy.
To ask for return, please send an email to firstname.lastname@example.org, with order number and we will contact you back with all instructions.
Returns must be shipped within 28 days of the order’s delivery date.
Return Terms & Conditions
Items must not have been altered in any way, and must not show any signs of use.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Items must be returned in their original packaging with all original accessories, components and instructions. Furthermore, they must be packaged in the same suitable manner in which they were received.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. COOLT.IT reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Pickups for all authorized returns with COOLT.IT’s courier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, COOLT.IT reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
COOLT.IT reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website.
In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
If an unauthorized return is accepted, COOLT.IT will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.
TERMS & CONDITIONS
This notice contains the legal terms and conditions that govern the website, COOLT.IT.
Users of COOLT.IT accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, COOLTSTUDIO di Eleonora D’ambrosio De Dominicis reserves the right to ask the Users to refrain from using the website COOLT.IT.
The access and the use of the website COOLT.IT are for personal use only.
The visualization of the website COOLT.IT provides Clients with product information and the possibility to purchase merchandise.